Terms & Conditions Petronas 77 – A Complete Guide to Member Rights & Responsibilities

01Acceptance of Terms

Welcome to Petronas 77. This Terms & Conditions document ("Terms") constitutes a legally binding agreement between you ("Member") and Petronas 77 ("Platform", "We", "Company"). By accessing, registering for, or using any part of the Petronas 77 platform, you expressly agree to be bound by all Terms contained in this document.

If you do not agree with any part of these terms, you are advised not to register an account or to cease using Petronas 77 services immediately. Petronas 77 reserves the right to amend, add to, or remove any part of these terms at any time. Any amendments will take effect immediately upon being published on this page.

02Account Eligibility

Petronas 77 provides its services exclusively to individuals who meet the following requirements:

• Aged 18 years of age and above at the time of registration
• Be a Malaysian citizen or permanent resident residing in Malaysia
• Have full legal capacity to enter into a binding agreement
• Not prohibited by local laws from participating in online betting activities
• Not currently enrolled in a voluntary self-exclusion programme

Petronas 77 reserves the right to request identity verification at any time. Members found to be ineligible may have their accounts suspended or terminated without prior notice.

03Registration & Account Management

Each individual is only permitted to hold one (1) account at Petronas 77. Multiple account registrations by the same individual — whether using different names, addresses, phone numbers, IP addresses, or payment methods — are strictly prohibited and may result in the closure of all associated accounts and forfeiture of any balances or winnings.

You are solely responsible for:

• Keeping your account password confidential at all times
• Not allowing any other individual to use your account
• Notify Petronas 77 immediately if you suspect any unauthorised access to your account
• Ensuring that all information provided during registration is accurate, complete, and up to date

Petronas 77 shall not be liable for any losses incurred as a result of unauthorised third-party access to your account.

04Deposits & Payment Methods

All financial transactions at Petronas 77 are conducted in Malaysian Ringgit (MYR). Petronas 77 accepts deposits via the following local Malaysian payment methods:

Petronas 77 only accepts deposits from payment methods registered in the member's own name. Deposits from third-party accounts will not be accepted and may result in account suspension and return of funds.

05Withdrawal

Withdrawals can be made to a Malaysian bank account, DuitNow, Touch 'n Go eWallet, GrabPay, or other supported methods. Withdrawal conditions are as follows:

• Minimum Withdrawal: RM 30 per transaction
• Maximum Withdrawal: RM 50,000 per day (standard limit); VIP players may apply for a higher limit
• Processing Time: 15 to 30 minutes for standard requests; up to 24 hours for larger amounts requiring additional review
• Identity Verification: First-time withdrawals and withdrawals exceeding RM 10,000 require completed KYC (Know Your Customer) verification

Petronas 77 reserves the right to place withdrawals on hold for security or compliance review purposes. In such cases, our team will contact the member via their registered email address or phone number.

06Bonus & Promotions

Petronas 77 offers a range of bonuses and promotions to both new and existing members. All bonuses are subject to specific terms stated at the time of the offer, including:

• Rollover Requirement: Bonuses must be wagered the specified number of times (typically between 5x and 20x) before any withdrawal is permitted
• Validity Period: Each bonus has a validity period that must be met — typically between 7 and 30 days from the date of credit
• Betting Limit: While meeting bonus rollover requirements, maximum bet amounts may be capped at a specified limit
• One Bonus Only: Members may only redeem one type of bonus at a time unless otherwise stated

Petronas 77 reserves the right to cancel or modify any bonus offer at any time without prior notice. Any attempt to abuse the bonus system, including the use of multiple accounts or hedging techniques, may result in account closure and forfeiture of winnings.

07Sports Betting Rules

The Sports Betting section at Petronas 77 covers a wide range of sports including Malaysia Super League football, EPL, La Liga, cricket, badminton, e-sports, and more. General rules are as follows:

• All bets are considered final once confirmed by the system. Petronas 77 is not responsible for any betting errors made by members
• Displayed odds may change before a bet is confirmed in the system. The applicable odds are those at the time of confirmation
• Petronas 77 reserves the right to void or amend bets involving technical errors, fraud, or market manipulation
• Postponed or cancelled matches — unless stated otherwise — will be considered void and stakes will be refunded
• Live (in-play) betting is only valid up to the final whistle
• Maximum betting limits vary by event and market. Petronas 77 reserves the right to reduce betting limits for specific members

08Casino Games & Fairness

All casino games at Petronas 77 — including slots, baccarat, blackjack, roulette, dragon tiger, and sic bo — use a Random Number Generator (RNG) that has been independently audited to ensure full fairness.

• The RTP (Return to Player) for each game is stated in the game information and is verified based on independent audits
• Casino game outcomes are entirely random and cannot be influenced by any party
• For Live Dealer games, actual physical equipment (dice, cards, roulette wheel) is used and broadcast in real time
• Any technical disruptions during a game session will be resolved based on the game logs recorded by the system
• Petronas 77 is not liable for any losses caused by internet disruptions on the member's end

09Responsible Gaming

Petronas 77 is committed to responsible gaming practices. We believe that gambling should be a form of entertainment enjoyed in a healthy and controlled manner. We provide the following tools to help members manage their betting activity:

• Deposit Limit: Members can set daily, weekly, or monthly deposit limits through their account settings
• Loss Limit: Set the maximum loss amount you are willing to accept within a given period
• Self-Exclusion: Members may request a temporary break from the platform for 24 hours, 7 days, 30 days, or a self-defined period
• Self-Exclusion: Members who believe they have a gambling problem may apply for permanent self-exclusion from the platform
• Self-Check: Use the responsible gaming checklist on the Responsible Gaming us

10Prohibitions & Anti-Fraud Measures

The following actions are strictly prohibited on the Petronas 77 platform and may result in immediate account closure and forfeiture of all balances and winnings:

• Registering or operating more than one account
• Use of automated software or methods (bots, scripts) to place bets
• Collusion between members to exploit markets or bonus systems ("bonus abuse")
• Arbitrage betting using bonuses
• Use of false information or falsified identity documents
• Any attempt to hack, disrupt, or manipulate the platform
• Money laundering or any other illicit financial activity conducted through the platform
• Using the account for commercial purposes or on behalf of a third party

Petronas 77 cooperates with relevant authorities and reserves the right to report any suspicious activity to Malaysian authorities.

11Account Suspension & Closure

Petronas 77 reserves the right to suspend or close a member's account for the following reasons:

• Violation of any terms set out in this document
• False or incomplete registration information
• Suspected fraudulent activity or money laundering
• Failure to provide the requested identity verification documents
• Account closure request by the member

Members who wish to voluntarily close their account may contact the Petronas 77 customer support team via live chat. Any valid balance in the account (excluding bonuses that have not met the rollover requirements) will be returned to the member via their original payment method.

12Liability Limits

Petronas 77 and its affiliated companies, directors, employees, and agents shall not be liable for:

• Any financial losses incurred by a member as a result of betting activity
• Service disruptions caused by technical issues, system maintenance, or circumstances beyond our control
• Losses resulting from unauthorised access to a member's account due to the member's own negligence
• Betting or casino game outcomes that a member considers unsatisfactory

Petronas 77 provides the platform on an "as is" basis and makes no guarantees regarding winnings or betting outcomes.

13Amendments to Terms & Conditions

Petronas 77 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time without prior notice. All amendments take effect immediately upon being published on this page, along with the latest revision date.

It is the member's responsibility to check this page regularly to stay informed of the latest version of the Terms & Conditions. Continued use of the Petronas 77 platform following any amendments will be deemed as the member's acceptance of the revised terms.

14Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the operations of Petronas 77, please contact our team via:

• Live Chat: Available 24/7 on the Petronas 77 platform
• Email: support@petronas77.biz

Petronas 77's Malay-speaking customer support team is available to assist you at all times. We are committed to responding to all enquiries within 24 working hours.

You may also refer to our Frequently Asked Questions (FAQ) for answers to the most frequently asked questions by Petronas 77 members.